T14

Motor: 350W high-speed brushless motor

Instantaneous maximum power :680(W)

Battery: 48V 10AH

Top speed: 33KM/H

Mileage: 35KM (electric mode)/80KM (moped mode)

Material: iron

Bike weight: 31KG

Maximum Load: 100KG

Applicable terrain: City

Acceleration type: Twist throttle/sensing assist

Charging time:  6-8H

Operating temperature: -10 to 40 (Celsius)

Maximum grade: 10 degrees

Waterproof level: IP2

Display: LED 016SX*48V-30

Brake: mechanical disc brake

Headlight: LED

Best tire pressure KPA: 250

Unfolded Length: 67inches/167cm
Folded Length:30inches/76cm
Handle to Floor (Lowest): 52inches/130cm
Handle to Floor (Highest): 46inches/118cm
Seat to Floor (Lowest): inches/84cm
Seat to Floor (Highest): inches/106cm
Pedal to Floor (Lowest): 6inches/16cm
Width of Horizontal Handdle Bar: 22inches/57cm
Length Between Center of Handdle to Seat: 18inches/45cm
Length of Seat: 10inches/26cm
Width of Seat: 8inches/19cm
Length of Back Storage Rack: 16inches/40cm
Width of Back Storage Rack: 7inches/18cm
Size of Battery: 17inches(44cm)*4inches(10cm)*2inches(4.5cm)
Size of Package Box: 56inches(143cm)*12inches(30cm)*25inches(64cm)
Weight of the Bike: 74lbs/34kg
Weight of the Package: 82lbs/37kg

EP-2 Pro Ebike *1
13 Ah Battery *1
Battery Charger *1
Assembly Tools *1
Pedals *2
Handle Bars Shipped Installed On Bike *1
English User Manual *1
English Display Manual *1

Tool Kit *1

Q1: How long does it takes to receive the placed order?

A: In general, orders typically process within 1-2 business day and delivery time is typically 7-10 days. If your order is in stock and you don’t receive tracking number after 3 business days, please contact our  after-sales service team for tracking information.

Customer service email: service@engwe-bikes.com

Q2: Why did my payment fail?

A: It may be that the network is unstable, please try to change the browser or try again after a while, or log in with another email address and try to place the order.

Q3: Can I use installment payment?

A：It is available only in Germany, Austria, Netherlands, Finland at the moment and we will introduce Klarna to other EU country soon. Once other countries have opened Klarna, we will update the website accordingly

Q4: I have not received the order confirmation and tracking number information, how can I get it?

A: Please don’t worry. You just need to contact our customer service staff to provide you with the order number and tracking number.

Customer service email: service@engwe-bikes.com

Q5: What method can I use to pay?

A: We mainly accept the payment via PayPal and credit card.

You can make the payment via Klarna, PayPal,AE, JCB, Discover Diners club, Visa, Master card, Maestro...

Q6: How to charge is the correct charging method?

A: Please check the following link to teach you how to charge properly and use it safely.

https://drive.google.com/file/d/1_Fwx8Zil72U_U1gqBuv5PQX4GEeo1J0Z/view?usp=sharing

Q7: Can I modify the bike by myself, such as brakes, chains, gears, generators?

A: If you are not familiar with the performance of the bicycle, we recommend not to modify it at will. If you must modify it, please contact our customer service staff to verify whether it can be modified.

customer service email: service@engwe-bikes.com

Q8: Is it possible to disable the throttle?

A: EP-2 PRO: While pressing the brake handle, turn the handle to the maximum, then turn on the power switch of the display, and release the brake handle and the throttle handle after 8 seconds.

ENGINE PRO : Simply unplug the handlebar connector.

Q9: I need to buy parts, how can I buy them?

A: We recommend that you consult with the corresponding seller to purchase. If your seller does not provide it, you can contact

service@engwe-bikes.com.

Q10: My bicycle chain is scratching with the wheel, so I can't change gears, and the derailleur looks deformed, what should I do?

A: If the derailleur guard touches the derailleur screw, the derailleur guard needs to be pulled out. In order to maintain a distance of 15mm between the transmission and the protection device.